Customer Support Engineer

Working from our Warwick office, you will assist the support team with enquiries and requests from our customers, work with our online helpdesk system and respond to telephone calls and emails.

You must be very comfortable with computers and websites, have a good aptitude for problem solving, the ability to work under pressure, have an excellent telephone manner and above all, be clear, professional and accurate at written communication.

A knowledge of golf is essential.

Key roles include

• Resolving customer support queries Escalating and documenting development requirements
• Managing entry into CRM & Helpdesk systems
• Working with a customer retention plan
• Dealing with customer implementation
• Training customers on the use of the system

The successful candidate will be friendly, flexible, enthusiastic and able to fit in with with our small but efficient team, and really able to embrace the culture of a hardworking internet startup company, doesn't get hung up on job descriptions and just wants to get the job done.

There is a minimum requirement of 5 GCSEs grade C or above, to include Maths & English.

Salary will be from £17k - £25k depending on experience.

To apply, please email vanessa@intelligentgolf.co.uk

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